A WhatsApp chatbot can answer frequently asked questions, collect enquiry details and route requests to the right team. The best bots feel like a useful front desk, not a maze of rigid menus.
Design the conversation around customer intent
Ask only for details needed to recommend the next step, such as business type, requirement and preferred contact time.
Keep answers grounded
Use approved service information and route uncertain questions to a person rather than guessing.
Make handoff easy
Tell customers when a human will respond and pass the conversation context to the team.
Key takeaway
Measure completion, qualified leads, response time and customer satisfaction to improve the bot over time.