An AI receptionist can help capture routine enquiries outside office hours, answer basic questions and route requests. It complements your team; it should not pretend to be a person or make commitments it cannot fulfil.
Create a clear knowledge base
Include working hours, services, locations, booking rules and escalation contacts.
Set safe boundaries
Avoid collecting unnecessary sensitive information and escalate urgent or ambiguous matters.
Review missed opportunities
Check whether requests were captured correctly and whether follow-ups happened on time.
Key takeaway
A reliable AI receptionist combines accurate information, transparent communication and dependable human follow-up.